Privacy Policy

Welcome to Shikaka. This Privacy Policy describes how Shikaka, operated by [Company Name], collects, uses, processes, and discloses your information when you access or use our online casino services. We are committed to protecting your privacy and handling your personal data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account and using Shikaka's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.

We collect various types of information to provide and improve our services, manage your account, and comply with our legal obligations. This information includes:

• Account Registration Information: When you create an account with Shikaka, we collect your full name, date of birth, residential address, email address, phone number, and a chosen username and password.
• Identity Verification Information: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may request copies of government-issued identification (e.g., passport, driver's license) and proof of address (e.g., utility bill, bank statement).
• Financial Information: We collect details related to your deposits and withdrawals, including payment method details (e.g., credit/debit card numbers, bank account information, e-wallet details). We do not store full payment card numbers on our servers, these are handled by PCI-compliant payment processors.
• Transactional Data: This includes details of your betting activity, game play, deposits, withdrawals, and other financial transactions on the Shikaka platform.
• Communication Data: Records of your interactions with us, including customer support inquiries via live chat, email, or telephone, and any feedback you provide.
• Technical Data: Information about your device and internet connection, such as your IP address, operating system, browser type, device identifiers, and approximate location data derived from your IP address.
• Usage Data: Information about how you use our website and services, including pages visited, time spent on pages, games played, and features used.
• Marketing and Communication Preferences: Your preferences for receiving marketing communications from Shikaka.
• Publicly Available Information: In some cases, we may collect information from publicly accessible sources to verify your identity or for fraud prevention purposes.

Shikaka uses the collected information for several purposes:

• To Provide and Manage Services: To operate our website, process your bets, manage your account, facilitate deposits and withdrawals, and provide access to our games.
• To Verify Identity and Prevent Fraud: To conduct KYC and AML checks, verify your age, and detect and prevent fraudulent or illicit activities.
• To Communicate with You: To send important service-related notices, respond to your inquiries, and provide customer support.
• For Security Purposes: To maintain the security and integrity of our platform, protect against unauthorized access, and ensure fair play.
• For Legal and Regulatory Compliance: To comply with our licensing obligations, legal requirements, and requests from regulatory bodies.
• To Improve Our Services: To analyze usage patterns, troubleshoot technical issues, and enhance the user experience and functionality of Shikaka.
• For Marketing and Promotional Activities: With your consent, to send you promotional offers, bonuses, and information about new games or features that may be of interest to you.
• For Responsible Gaming: To monitor and enforce responsible gaming policies and provide support to players who may be at risk.

Shikaka processes your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of the terms and conditions of service you agree to when registering an account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as AML, KYC, and responsible gaming regulations.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Shikaka, such as improving our services, preventing fraud, ensuring network and information security, and direct marketing (where consent is not required). We ensure that these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we will obtain your explicit consent for specific processing activities, such as sending direct marketing communications. You have the right to withdraw your consent at any time.

Shikaka may share your personal data with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT infrastructure providers, customer support platforms, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government, regulatory, or law enforcement bodies if required by law, court order, or to comply with our licensing obligations.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share information with specialized agencies.
• Affiliates and Group Companies: Your data may be shared with our corporate affiliates and group companies for internal administrative purposes, service provision, and marketing.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• With Your Consent: We may share your information with other third parties when you provide your explicit consent.

We do not sell your personal data to third parties.

Shikaka implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption for all data transmissions between your device and our servers.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.

Under GDPR and other applicable data protection laws, you have certain rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the "Contact Us" section.

Shikaka uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
• Functionality Cookies: Used to recognize you when you return to our website, allowing us to personalize content for you and remember your preferences.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Shikaka website.

Shikaka retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain account and transaction data for a minimum period of five years after your account closure, in accordance with AML and other regulatory obligations. In some cases, data may be retained for longer periods due to ongoing disputes, legal claims, or regulatory investigations.

Once the retention period expires, your personal data will be securely deleted or anonymized.

As Shikaka operates globally, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA), including countries that may not offer the same level of data protection as the EEA. When such transfers occur, we implement appropriate safeguards to ensure your data remains protected, such as relying on standard contractual clauses approved by the European Commission, or ensuring the recipient is certified under an approved framework.

Shikaka's services are strictly not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, if higher). We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete such information and close the account.

Shikaka reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you directly via email or through prominent notices on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Shikaka, please contact our Data Protection Officer:

Email: [email protected]

Postal Address: [Our registered office address - please do not invent a specific address]

We will endeavor to respond to your inquiries promptly and professionally.