Privacy Policy

This Privacy Policy explains how Shikaka collects, uses, and protects your personal information when you use our online casino services. We are committed to safeguarding your privacy and ensuring transparent data practices. This policy applies to all interactions with our website, mobile applications, and gaming services. By using Shikaka, you consent to the data practices described in this policy.

We collect several types of information to provide and improve our services:

• Account Information: Name, email address, phone number, date of birth, and postal address when you register
• Identity Verification: Government-issued ID, utility bills, and other documents required for account verification and compliance
• Financial Data: Payment method details, transaction history, and banking information for deposits and withdrawals
• Gaming Activity: Bet history, game preferences, session duration, and gameplay patterns
• Technical Information: IP address, device type, browser information, and operating system data
• Communication Records: Customer support interactions, live chat conversations, and feedback submissions

Shikaka uses your personal information for specific business purposes. We process account information to create and manage your gaming account, verify your identity as required by gambling regulations, and communicate important account updates. Financial data enables us to process deposits and withdrawals securely while maintaining transaction records for regulatory compliance.

We analyze gaming activity to detect suspicious behavior, prevent fraud, and ensure responsible gambling practices. Technical information helps us optimize website performance, troubleshoot issues, and enhance user experience. Communication records allow us to provide customer support and resolve disputes effectively.

We process your personal data based on several legal grounds under applicable privacy laws. Contract performance forms the primary basis for processing account and financial information necessary to provide our gaming services. Legal compliance requires us to verify customer identities, maintain transaction records, and report suspicious activities to regulatory authorities.

Legitimate interests justify processing for fraud prevention, security monitoring, and service improvement, provided these interests do not override your privacy rights. Where required by law, we obtain your explicit consent for specific processing activities, such as marketing communications or optional data collection.

Shikaka shares personal information only when necessary and appropriate. We disclose data to payment processors for transaction handling, identity verification services for compliance checks, and technology providers who support our platform operations. All third parties are contractually bound to protect your information and use it only for specified purposes.

We may disclose information to regulatory authorities, law enforcement agencies, or courts when legally required or to comply with gambling license obligations. In the event of a business merger, acquisition, or sale, personal data may be transferred to the new entity, subject to the same privacy protections.

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include industry-standard encryption for data transmission and storage, secure server infrastructure with regular security updates, and access controls limiting employee data access to job-related needs only.

Our security protocols undergo regular testing and monitoring. However, no internet transmission or electronic storage method is completely secure. While we strive to protect your information using commercially reasonable means, we cannot guarantee absolute security.

You have several rights regarding your personal information. You may access your data by logging into your account or contacting customer support. You can request corrections to inaccurate information and, in certain circumstances, request data deletion, though gambling regulations may require us to retain some records.

You have the right to object to certain processing activities, request data portability, and withdraw consent where applicable. To exercise these rights, contact our privacy team using the information provided below. We will respond to valid requests within the timeframes required by applicable law.

Shikaka uses cookies and similar technologies to enhance your browsing experience and analyze website usage. Essential cookies enable core functionality like account login and security features. Performance cookies help us understand how visitors interact with our site to improve user experience.

Functional cookies remember your preferences and settings, while targeting cookies may be used for personalized marketing with your consent. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Account information is typically retained for the duration of your relationship with Shikaka plus additional periods required by gambling regulations, usually five to seven years after account closure.

Transaction records and identity verification documents are retained according to anti-money laundering and regulatory requirements. Marketing data is deleted when you unsubscribe or withdraw consent, unless retention is required for legal compliance.

Your personal information may be transferred to and processed in countries outside your jurisdiction where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including adequacy decisions, standard contractual clauses, or other approved mechanisms under applicable privacy laws.

Shikaka services are strictly prohibited for individuals under the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we discover that a minor has provided personal information, we will delete such information immediately and close any associated account.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Material changes will be communicated through prominent website notices or direct communication. The effective date at the top of this policy indicates when the latest version became effective.

For questions about this Privacy Policy or to exercise your privacy rights, contact our Data Protection Officer through the customer support channels available on our website. We are committed to addressing your privacy concerns promptly and transparently.